This course was all about HCAHPS. The objectives of this course was to "The goal of this program is to provide information about the benefits of patient satisfaction surveys, specifically the Hospital Consumer Assessment of Healthcare Providers and Systems. After studying this information, you will be able to —
* Describe the benefits of patient satisfaction surveys.
* Discuss the effect of patient satisfaction scores on hospital reimbursement.
* Describe ways to increase patient satisfaction scores."
HCAHPS are a huge issue for nursing management right now. Medicaid will soon start requiring higher HCAHPS to determine reimbursement. The course explored the different survey types that HCAHPS scores are gathered from. The course also gave strategies on how to increase HCAHPS scores. Nurse management need to understand how HCAHPS scores will effect funding and how to increase those scores. This course was very relevant for anyone looking to get into nursing management.
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