One of the most important skills a leader can have is knowing how to deal with conflict. Nurse leaders are no exception to that rule. Conflict will occur in all healthcare facilities. Nurse leaders need to know how to resolve that conflict and move on. This course stated, "Most organizational conflict in healthcare organizations emerges at the interpersonal and intergroup levels. Major sources include:
Divergent management and staff perspectives
Competition for limited resources, such as staff, space, equipment and funds
Difficulties arising from interdependence of work activities
Differences in values and goals among work groups"
I have seen all four sources of conflict in my clinical experiences. There are different techniques to overcome conflict. Some techniques work positively and other techniques work negatively. It is important for the nurse leader to approach each conflict individually and use the technique that meets the need of that problem best. "Whatever strategy is used, successful conflict resolution starts by identifying the problem and the desired behavior or outcome and then confronting the conflict. " This course gave me some good tips with dealing with conflict in my work place. Even though, I am not in a management position, I have learned some skills that I can apply when I am facing conflict.
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